Policies

Returns & refunds

Because every GetSmart system is configured for your home and installed by our technicians, returns work a little differently from off-the-shelf products. Here is how we keep it fair.

Faulty or damaged items

If any device is faulty on arrival or develops a fault, it is covered by your warranty — we repair or replace it at no cost to you. Please tell us as soon as you notice an issue so we can put it right quickly.

Before installation

Changed your mind before your kit is installed? Contact us and we will work through the options with you, including cancelling your order or returning unopened items.

After installation

Once a system has been fitted and configured to your home, it is not eligible for a change-of-mind return — but it stays fully protected by your warranty for the life of that cover.

Refunds

Where a refund is due, we issue it to your original payment method after the returned items have been received and checked. We will keep you updated at each step.

Need to start a return or ask a question? Message us on WhatsApp at +20 107 016 9607 or use our Contact page.